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Terms and conditions

Payment

Seupha Studio accepts payments with Visa and Mastercard. The following payment methods are available too - Apple Pay and Google Pay.
We reserve the right to withdraw the money before the item is shipped due to all of our products are made to order, meaning one piece is made specifically for you.


Prices

All of our prices at Seupha Studio are stated in euro including VAT. We reserve the rights to change the prices from day to day without prior consent.


Deliveries

As soon as you get an order confirmation by email, your order will go into production. Since all of our pieces are handmade the delivery time will depend on the amount of orders. Most of our orders are shipped within two weeks. If not, we will let you know.
The delivery services we use are DAO, GLS and DHL. 
We ship to the following counties: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 


The delivery time in Denmark is 2-4 weekdays after we have shipped your order. In the rest of the listed countries, the delivery time is 4-6 weekdays after shipment. Shipping costs varies from 6€ til 20€.


Returns

We hope that you will love your Seupha Studio item! But if you for some reason wish to make a return at Seupha Studio, you must report it no later than 14 days after your order has reached the end destination. The notice must be given by email to contact@seuphastudio.com or through our contact form. 



Your email should include your order number, what pieces you want to return, and your bank details so that you can get your refund as a bank transfer. 

When you wish to make a return, the items must be unused and with all the tags on. Items that are used, damaged, or in any way altered, won’t be accepted, and you will therefore not be eligible for a refund.



When we have confirmed your return email, it is your responsibility to buy a returnlabel. As soon as we have received your returned order and accepted it, you will get a refund in 10 weekdays.


Complains

If you for some reason wish to make a complain, you must contact us through our contact page.
If we cannot find a solution you are able to make a complain to Center for Complaint Resolution 
Nævnenes Hus, Toldboden 2
8800 Viborg https://kpo.naevneneshus.dk/.
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaint platform. The platform can be found here: http://ec.europa.eu/odr.


Privacy Policy

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Seuphastudio.com website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Seupha Studio takes care of your data. We recognize the importance of maintaining the confidentiality, integrity and security of your personal data and we hereby inform you that any personal data that you provide to Seupha Studio (via www.seuphastudio.com, Instagram and Facebook, will be processed in accordance with applicable European law, (Regulation (EU) 2016/679 – “GDPR”) Information Collection and Use.

Seupha Studio collects and processes the personal data that you directly and voluntarily provide via our website when you place online orders and/or register on our website and/or subscribe to our newsletter. We use the information to send your goods and to send emails if you want our services. This data includes, for example, your first and last name, postal address and e-mail address and telephone number.

Your personal data may be processed for the following purposes:
(a) to process your online purchase orders and perform the administrative activities associated with it and to comply with any applicable legal or regulatory obligations.
(b) Furthermore, data is included in Seupha Studio's customer database and processed together with the details of your purchases for marketing: contacting you by email in connection with information and promotions, including commercial information, newsletters, advertising material, catalogs and invitations to events related to Seupha Studio.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookies

Our website only uses strictly necessary cookies to ensure its functionality.
A strictly necessary cookie is a type of cookie that is used by the website to function properly, without which the site would not work.
This type of cookie does not collect any personally identifiable information about you and does not track your browsing habits.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on our mail contact@seuphastudio.com.


Last updated on 9th of December 2023.